General Questions Can I open a new account using an email I have already used for previously deactivated account? Do I Have to Pay to See Something? How Do FanClub Photos Work? How do I cancel my account? How do I change my registered e-mail? How to Block or Unblock a Performer How to Change the Number of Performers Who Appear per Row on the Home Page I have confirmed my location, but I still am unable to access the website Is it possible to delete the usage records in the statements area of the website? What Do I Do When I Can't Find a Performer Online? What is Camera Prive? What is Cashback? Where Do I Access My Paid Content? Billing Questions Can I Reload My Account Using a Debit Card? Exactly when the funds will be available in your balance depends on the payment method you choose to reload your account. See each method below: How can I get a duplicate bank payment slip? How Do I Find Out About Payments? How Do I Reload My Account Using Pix? How long do unused credits remain in my account? Is it safe to add credits to my account to the site? What payment methods are available for reloading my account? When I Reload My Account, How Will It Appear on My Bill? Why Should I Enter My Personal Info to Make a Payment? Why Was My Credit Card Rejected When I Tried to Reload? Problems with Chat Can I review a live show after closing the window? Can I watch live chat shows on my smartphone or tablet? How does Fast Checkout work? Using the Chat with your Computer Using the Chat with your Mobile Phone What are the rates for the live shows? What is Privetoy? Why can I not open my webcam? Why can't I chat with the performers in Free Chat? Why is the chat crashing and the image quality poor? FanClub Questions How Do FanClub Stories Work? How do I cancel a FanClub subscription? How to Subscribe to a Performer's FanClub How will FanClub subscriptions appear on my statement? What Are the Advantages of Subscribing to a FanClub? What is a FanClub? What Is the Difference Between Paid Videos and FanClub Videos? What Payment Methods Are Available for FanClub? Where Do I Find the FanClubs I'm Subscribed To? Where do I find the transaction receipts for my subscriptions? PriveCard Questions Can I add a profile photo to my PriveCard? Can performers view my PriveCard? Do I have to fill out my profile information? How can I view my PriveCard the same way others will seee it? How do I delete or hide information from my PriveCard profile? How do I raise my Status Level on the platform? I don't see my preferences listed in the "What I Like" area of PriveCard, how should I proceed? What are PrivePoints (PP) and how can I accumulate more points to raise my Status level? What are User Status Levels and what benefits does each offer? What is PriveCard? Why has my status level not updated yet? PriveCall Questions Having PriveCall connection problems? How much does a PriveCall call cost? I can't make a call to a performer. What is the problem? What is PriveCall? Which web browsers are compatible with PriveCall? Why doesn't anyone answer me?
