I have confirmed my location, but I still am unable to access the website

If you're accessing the site via a browser with a VPN connection, which changes your IP address, you may have problems with the process of confirming your location.

To solve this problem, we'll send you an e-mail with a link to activate your new location. Click on the link to be redirected to a page with a security question, which will be generated from the data you have provided for reloads to your account. Any data used for any reload will be a valid answer. If you can't remember the answer, you can still switch to a new question by clicking the link above the Send button.

If this article hasn't helped you solve your problem, please contact one of our Customer Service Channels .