Support General Questions Can I open a new account using an email I have already used for previously deactivated account? Do i have to pay to access content and live rooms? How can I chat or buy content? How do I cancel my account? How do I change my registered e-mail? How do Premium Photos work? How do Premium Stories work? How does Camera Prive work? How to block or unblock a performer I have confirmed my location, but I still am unable to access the website Is it possible to delete the usage records in the statements area of the website? What do I do when I can not find a specific performer online? What is Camera Prive? What is Cashback? What is PriveCall? Where can I find the performers that I have purchased Premium Photos access from? Where can I find the videos I have purchased? Where do I find performers that offer access to Premium Stories? Problems with Chat Can I review a live show after closing the window? Can I watch live chat shows on my smartphone or tablet? How does Fast Checkout work? Using the Chat with your Computer Using the Chat with your Mobile Phone What are the rates for the live shows? What is Privetoy? Why can I not open my webcam? Why can't I chat with the performers in Free Chat? Why is the chat crashing and the image quality poor? Billing Questions Exactly when the funds will be available in your balance depends on the payment method you choose to reload your account. See each method below: How can I get a duplicate bank payment slip? How does reloading with Pix work? How long do unused credits remain in my account? How will the transaction appear on my statement? I have a billing question, how do I get help? Is it safe to add credits to my account to the site? What payment methods are available for reloading my account? Why was my transaction rejected? PriveCard Questions Can I add a profile photo to my PriveCard? Can performers view my PriveCard? Do I have to fill out my profile information? How can I view my PriveCard the same way others will seee it? How do I delete or hide information from my PriveCard profile? How do I raise my Status Level on the platform? I don't see my preferences listed in the "What I Like" area of PriveCard, how should I proceed? What are PrivePoints (PP) and how can I accumulate more points to raise my Status level? What are User Status Levels and what benefits does each offer? What is PriveCard? Why has my status level not updated yet? PriveCall Questions Having PriveCall connection problems? How much does a PriveCall call cost? I can't make a call to a performer. What is the problem? What is PriveCall? Which web browsers are compatible with PriveCall? Why doesn't anyone answer me? FanClub Questions Can I subscribe to a Fan Club without a credit card? Do I need a FanClub subscription to access all of a performer's Premium Content? How do I cancel a FanClub subscription? How do I subscribe to a FanClub? How will FanClub subscriptions appear on my statement? What are the advantages of a FanClub subscription? What is a FanClub? What is the difference between Special Videos and Premium Videos? Where do I find the content for FanClubs that I am subscribed to? Where do I find the transaction receipts for my subscriptions?