Why Was My Credit Card Rejected When I Tried to Reload?

A transaction can be rejected by financial intermediaries for various reasons.

One reason may be that your bank may have blocked it. To find out, contact the number on the back of your credit card. Describe the situation and the transaction amount to make it easier to trace. You don't need to mention Camera Prive. Just say that you're trying to make a purchase online and that the transaction is being rejected. In this case, the bank's staff will clear it, and you can try reloading your account again on the site.

Another reason could be a discrepancy in the information you are providing when filling out your credit card details. Make sure all the info you've entered is correct, including billing information such as your credit card number, security code, expiration date, and address. The address is only requested so that the bank can validate the purchase. We do not disclose it and never contact you at the address or telephone number provided on the form.

If you still have issues completing the transaction, please contact one of our Customer Service Channels.